Template for automatic response emails
T
Trent George
With the auto responder for Ticket status changes it contains the business Logo - it would be good if we could add Signatures, or allow the template to be altered a bit more to suit the business or marketing requirements. These could be made a bit more visually appealling other than just the name and comment.
D
Daniel Ferguson
Merged in a post:
Customise automated ticket email templates
C
Clinton Wauchope
We'd like to be able to customise the emails that are sent out to our customers when a ticket is created - we want to be able to edit the content that is sent in each email stage, and ideally we would want to be able to embed links in there through automations.