Defect has been promoted from an Issue subtype to its own top-level Visi type. You can now create, track, and report on Defects independently across web and mobile.

Issues and Defects behave differently in Visibuild, and bundling them under a single category was causing confusion when creating, filtering, and reporting on them. Splitting them out makes it clearer which workflow you're using and sets us up for a much bigger release coming soon — support for custom Visi types.

No action is required — all existing Defect Visis have been automatically reclassified.

The API is unchanged in this release. A V2 of the core API is coming in the next month or two that will reflect these category changes (plus some new capabilities we're building). The current API version will keep working after V2 ships, with a deprecation window to give you time to migrate. Read more →

We've shipped a few updates to make the template review process smoother and more flexible.

Template reviewers can now choose "Approve and select next reviewer" instead of (or in addition to) "Approve and publish." This lets a reviewer complete their step and immediately hand the template off to another reviewer — without needing to publish first, then go back in to manually change the reviewer and re-request review. It's a lightweight way to run templates through multiple reviewers sequentially.

Previously, only head contractor project admins could be selected as a template reviewer. Now, any partner admin from any company in the project can be assigned — clients, consultants, subcontractors. If someone is marked as the reviewer, they automatically get visibility of that template. Head contractors project admins are still able to specify whether or they need to provide final sign-off before a template is published.

When a template review is cancelled, both the person who originally requested the review and the person who cancelled it will now receive an email notification. This closes a gap where templates could silently fall back to draft state without the original requester knowing — meaning templates were getting stuck in limbo without anyone realising.

Closing a Visi from the location screen used to mean tapping into it, finding the action button, confirming, and backing out again. Repetitive for reviewing a long list.

Now you can swipe left on any Visi card to reveal its primary action, right there in the list. Close a defect. Request a review. Reopen something that was mistakenly shut. For Visis with a checklist, you'll see that as a second action too.

Update to the latest version to get access (6.2.1)

Creating issues on site should be fast. This release rebuilds the issue create experience from the ground up on mobile, and it's now live for all projects.

This update requires the latest version of the app (6.0.2)

You can now export your project's template list directly to an Excel file from the Templates page.

Select specific templates using the checkboxes, or leave them unselected to export all — then hit Export from either action bar. The file includes all table columns, giving you a ready-made register of your templates complete with publish status, reviewers, viewers, revision info, and more.

This is handy for reporting, audits, or sharing a snapshot of your template library with stakeholders outside the platform.

The export reflects whichever tab you're on (Active or Archived) and downloads as a .xlsx file.

Head to your Templates page to try it out, and drop us any feedback — we'd love to hear it.

Teams often need more than one person involved in building and maintaining templates — whether that's internal reviewers, external consultants, or clients who just need visibility. This release makes that easier with template comments, template viewers, and a more flexible template library.

You can now leave comments on a template at any time — not just when it's in review.

Previously, comments were only available as part of the review request flow. Now any team member with edit access can open the template builder and add a comment whenever they need to flag something, share context, or kick off a discussion.

Comments support line breaks making it easier to write clear, structured feedback without losing context.

You can now grant companies view-only access to a template directly from the template library.

This is useful when you want to keep clients, consultants, or partner companies across the structure and activity of a template — without giving them the ability to make changes or leave comments. Viewers can see all revisions of the template and it will appear in their own template library in read-only mode.

Template viewers only get access to the template itself, not any Visis created from it. If you need someone to see those too, you'll need to add them as a viewer at the Visi level separately.

A few changes to make the library easier to work with:

Note: This feature is specific to companies with the Tickets module enabled. Contact our sales team if you'd like to learn more about managing post completion defects.

Visibuild now connects directly with the tools your team and clients already use, so ticket data flows in and out without the manual effort.

You can now push tickets from external platforms straight into Visibuild via API. Status updates made in Visibuild sync back automatically, so every system stays current without anyone lifting a finger. On top of that, you can pull raw ticket data out of Visibuild into your own reporting tools or data lake for advanced analysis.

Your team shouldn't have to double-handle work just to get data in and out of a system. Ticket data flows in once and updates sync back automatically, keeping everything accurate across your tools without the manual effort.

🔗 : Any platform with an open API can push issues directly into Visibuild

🔄 : When your team closes or updates a ticket, that change is reflected in the originating system automatically

📊 : Query Visibuild ticket data directly or pipe it into a data lake for custom reporting

Reference our API documentation to learn more.

Note: This feature is only available to companies with the Tickets module enabled. Contact our sales team if you’d like to learn more about managing post completion defects

Tired of chasing updates across emails, spreadsheets, and phone calls? Now you can send messages to purchasers and receive their replies, all from inside Visibuild.

Direct communication is now built into the ticket activity feed. Post Completions managers can send a public reply to a purchaser straight from the ticket, and when they reply, their response flows directly back into the same thread. You can also leave internal comments visible only to your team, no more switching platforms or manually copying updates into a spreadsheet.

Resolving a ticket has always meant juggling too many tools. Conversations got buried in inboxes, history disappeared when staff moved on, and it was never clear who last spoke to the end user or what was agreed. Now there's a single, continuous thread on every ticket. Transparent, timestamped, and always up to date.

1️⃣ Open a ticket and go to the activity feed

2️⃣ To message the ticket contact, switch to

3️⃣ The ticket contact can reply to the message directly via their email

4️⃣ The reply automatically appears in the activity feed, no manual entry needed. You'll also get an email notification, and you can configure who gets notified via the ticket settings page.

Your Visi table now works the way you do. Reorder and resize columns to surface the data that matters most to your workflow.

Click Edit Columns and drag them into whatever order works for you.

Drag the edge of any column to make it wider or narrower.

Your layout saves to your browser, so it sticks between sessions.

Note: This feature is only available to companies with the Tickets module enabled. Contact our sales team if you’d like to learn more about managing post completion defects

Ticket managers can now see a generated summary of the latest activity on a ticket. Summaries like "Plumber booked for Saturday 4pm" or "Awaiting response from Stoneworks X" give you instant context so you can manage and prioritise your tickets more efficiently.

Note: This feature is available to Ticket Managers (coordinators and admins).

Go to your Tickets List > Find the Summary column > See the latest activity snapshot for each ticket.

The summary also appears inside the ticket itself, so you've always got the full picture whether you're scanning the list or working inside a ticket.