Note: This feature is only available to companies with the Tickets module enabled. Contact our sales team if you’d like to learn more about managing post completion defects

Tired of chasing updates across emails, spreadsheets, and phone calls? Now you can send messages to purchasers and receive their replies, all from inside Visibuild.

Direct communication is now built into the ticket activity feed. Post Completions managers can send a public reply to a purchaser straight from the ticket, and when they reply, their response flows directly back into the same thread. You can also leave internal comments visible only to your team, no more switching platforms or manually copying updates into a spreadsheet.

Resolving a ticket has always meant juggling too many tools. Conversations got buried in inboxes, history disappeared when staff moved on, and it was never clear who last spoke to the end user or what was agreed. Now there's a single, continuous thread on every ticket. Transparent, timestamped, and always up to date.

1️⃣ Open a ticket and go to the activity feed

2️⃣ To message the ticket contact, switch to

3️⃣ The ticket contact can reply to the message directly via their email

4️⃣ The reply automatically appears in the activity feed, no manual entry needed. You'll also get an email notification, and you can configure who gets notified via the ticket settings page.

Your Visi table now works the way you do. Reorder and resize columns to surface the data that matters most to your workflow.

Click Edit Columns and drag them into whatever order works for you.

Drag the edge of any column to make it wider or narrower.

Your layout saves to your browser, so it sticks between sessions.

Note: This feature is only available to companies with the Tickets module enabled. Contact our sales team if you’d like to learn more about managing post completion defects

Ticket managers can now see a generated summary of the latest activity on a ticket. Summaries like "Plumber booked for Saturday 4pm" or "Awaiting response from Stoneworks X" give you instant context so you can manage and prioritise your tickets more efficiently.

Note: This feature is available to Ticket Managers (coordinators and admins).

Go to your Tickets List > Find the Summary column > See the latest activity snapshot for each ticket.

The summary also appears inside the ticket itself, so you've always got the full picture whether you're scanning the list or working inside a ticket.

We’ve shipped two improvements for teams using , making it easier to review structured data and share it outside the platform.

You can now switch to a register view in task and issue single template trackers.

Register View displays requirements and responses for each Visi, making it easier to review structured checklists such as:

This provides a clearer, register-style layout when you need to scan across responses rather than open each item individually.

You can now also export data from single template trackers (for NCR, Issue, and Task templates) directly into an Excel spreadsheet.

This exports the underlying tracker data and formatting, allowing teams to:

When you publish a new revision of a template, any Visis created from older revisions become out of date. Until now, the only way to deal with this was to manually archive those Visis and recreate them.

This release introduces a bulk update tool that makes it easy to safely bring eligible, out-of-date Visis up to the latest template revision.

From the Template → Usage tab, you can now:

• Quickly see which templates have Visis that can be updated

• Review which Visis are eligible and which are not, before taking action

• Bulk update all eligible Visis in one go

Behind the scenes, Visibuild archives the old Visis and recreates them using the latest template revision. The original Visis remain archived.

Because this process replaces Visis (rather than merging changes), eligibility is intentionally strict. Only Visis that are considered safe to replace can be updated — typically those that haven’t started or been meaningfully edited.

This helps prevent accidental loss of work or confusion on site, while still saving hours of manual cleanup.

👉 Check out the help article to learn more.

You can now configure multiple reviewer workflows directly in the Template Builder.

Previously, reviewers could only be added manually on each Visi after they were created. This was repetitive and made it harder to ensure the right people were reviewing the right work.

Now you can:

This means no more manual setup on every Visi — and more confidence that work is being reviewed by the right stakeholders, every time.

We’ve shipped a major upgrade to Non-conformances (NCRs), making it easier for teams to capture, manage, and report on serious quality issues — all in one place.

This release brings structure and visibility to the full non-conformance lifecycle, from creation through to close-out, helping teams standardise their process and confidently report on outcomes.

Create consistent Non-conformance templates using tasks and requirements, aligned to your company’s process.

Raise Non-conformances from templates, assign responsible parties, track corrective actions, and explicitly close out issues when complete.

View all Non-conformances for a project in a register-style tracker designed for depth and auditability — not just counts.

Export the Non-conformance Register to Excel, with revisions separated into sheets, making it easy to share data with leadership, clients, or external reporting tools.

Non-conformance data is also available via the Visibuild Core API for customers who want to integrate with existing BI dashboards.

Non-conformances aren’t just issues to fix — they’re opportunities to learn, prevent recurrence, and improve quality across projects. This release helps teams move beyond ad-hoc tracking and emails, and toward a clear, auditable process they can trust.

This feature is now available for all customers. See the help documentation for how to get started.

Access your Visibuild data with complete flexibility. The new Core API gives you direct access to individual records across your projects, so you can pull granular data for custom integrations, advanced reporting, and detailed analysis.

• Build custom dashboards and reports tailored to your specific requirements

• Integrate Visibuild data seamlessly with your other systems

• Export detailed data for advanced analysis

• Access individual records with filtering and sorting control

Ready to get started? Check out the Core API documentation or read our help article to learn more about what's possible.

You can now upload your existing Inspection and Test Plans (ITPs) or Checklists (ITCs) to automatically generate a draft Visibuild template — complete with tasks, descriptions, and suggested requirements.

VisiAI analyses your document to give you a head start — but always double-check before publishing:

This feature is in Beta — your feedback will help us shape future iterations.

Give the output a 👍 or 👎 directly in the Template Builder to help us make VisiAI even better.

Attachment requirements now support multiple attachments, so you can include all the relevant images, files, and evidence in one place.

Keep everything linked directly to the requirement for a clearer, more complete record.

• Avoid missed details by keeping all supporting info together

• Save time managing and updating requirement documentation

Ensure your app is updated to the latest version (4.7.2) to get access.