Ability to link a "Root Cause" to a ticket | Voters

Ability to link a "Root Cause" to a ticket

complete

Daniel Ferguson

Ability to identify what lead to the ticket issue, and capture that information against the Ticket. This will help companies manage risk associated with that ticket going forward.

November 7, 2025

Daniel Ferguson

updated the status to

complete

You can now link root causes back to Tickets prior to closing them out. This gives you visibility around what is driving your post completion issues.

Daniel Ferguson

updated the status to

planned

Daniel Ferguson

It would be great if these root causes were aligned with a standardised set of root causes such as the CQA ones provided through this link - https://www.cqa.org.au/post/standard-australian-construction-industry-cause-codes-for-product-non-conformances-ncrs