Ticket activity summary

Note: This feature is only available to companies with the Tickets module enabled. Contact our sales team if you’d like to learn more about managing post completion defects
🚀 What's New
Ticket managers can now see a generated summary of the latest activity on a ticket. Summaries like "Plumber booked for Saturday 4pm" or "Awaiting response from Stoneworks X" give you instant context so you can manage and prioritise your tickets more efficiently.
✅ Why It Matters
Stay across every ticket without the need of clicking in and out of it
Receive the latest information as new activity comes in. Everything from comments, emails, and status changes on both the ticket itself and any linked Visis.
🔧 How It Works
Note: This feature is available to Ticket Managers (coordinators and admins).
Go to your Tickets List > Find the Summary column > See the latest activity snapshot for each ticket.
The summary also appears inside the ticket itself, so you've always got the full picture whether you're scanning the list or working inside a ticket.