In dispute status for Defects 🚀

Defects now have a dedicated status, sitting alongside Open, In Review, Closed and Can't Close — so contested items get their own bucket instead of sitting in your open list or hiding in "can't close".

When an assignee disagrees with a defect — wrong trade, out of scope, not their job — they can mark it from web or mobile, with an optional comment explaining why. The people you nominate get an email, so the right person can step in early instead of chasing the disagreement over phone and text with no record.

The defect's creator or a reviewer then resolves it: send it back to Open, or close it as . The full history stays in the activity feed, and disputed defects show up across your list, filters, dashboards and exports.

Until now, a disputed defect either sat in Open — inflating the count your clients see — or got dumped in Can't Close, where it was impossible to tell apart from a genuine blocker. Now there's one clear, reportable way to handle a disagreement, and your defect numbers reflect what's actually contested.

Disputes are configured per defect round, where you choose who gets notified and whether a comment is required to raise one.

Note: "Require comment" is off by default